Returning an Item
We hope you are happy with your new purchase, but if you aren’t, you can return any full price item purchased online within 30 days of purchase if the item is unused with the original tags attached.
Our 30-day exchanges or returns are for any new, unworn and unwashed items, found in their original packaging. The shipping cost will be borne by the purchaser unless a fault has occurred with the item to which we will evaluate through our loving customer care service. To return an item, fill out the returns form that came in your order and send the items with the original invoice to:
P.O. BOX 3537
Returning an Item on Sale
You can return any Sale item/s purchased online or in-store within 15 days of purchase for a store credit or exchange. No refunds will be offered on sale items or purchases made with a discount code, instead we will process the return by happily offering you a Lulasoul credit for the full amount paid for the item/s to be used online, these item/s must be new, unworn and unwashed, found in their original packaging with tags attached. The shipping cost will be borne by the purchaser unless a fault has occurred with the item to which we will evaluate through our loving customer care service.
Sales & Offers
All offers and promotions are subject to the following conditions, in addition to any conditions specified upon receiving the relevant gift with purchase:
- Promotions are only applicable to orders over the minimum value threshold specified in the offer.
- Promotions are only applicable to products specified in the offer.
- Some promotions specify, in the conditions displayed at checkout, that items purchased under the promotion can be returned for store credit only (in the absence of any fault).
- For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the offer to continue to apply.
- Lulasoul takes no responsibility for promotions that were not applied during the checkout process and discounts cannot be applied after an order has been placed.
- Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault)
- Lulasoul reserves the right to end any promotions, sales or discount offers at any time.
Please contact our Customer Care team at email@example.com if you have any further enquiries regarding a promotion.
These conditions exclude items that are incorrect or faulty. If you believe there is a problem with your order, please contact firstname.lastname@example.org for assistance before returning your items.